Managed Services

Let Colocation Northwest operate, monitor and maintain your equipment. Managed Services extend the capabilities of your IT team. Add specialist expertise your employees may lack and free them up to perform more lucrative tasks.

Managed services include round-the-clock staffed monitoring, scheduled maintenance and emergency repairs. Our engineers and technicians work with all manufacturers equipment to optimize the performance of your network, storage, servers, database and platforms.

Hardware installation and configurations
Authorized software installation
Operation and security monitoring
Customer support and tickets
Software maintenance and updates
Remote backups and disaster recovery

Installation

We are committed to a smooth onboarding for new customers and equipment, whether users install their own hardware or retain our services. Our services are available for each step of your IT projects: planning, procurement, deployment and configuration. Let us do everything for you or use us to augment your team only where needed.

Monitoring

Select from prepackaged monitoring plans designed to meet the correct level of service for each client. Or, work with our team to design and implement a custom enterprise monitoring plan.

Colocation Northwest monitors 24/7 from our always-staffed network operations center. Standard checks include service response times, service availability, critical service availability, and hardware monitoring. Hardware monitoring may include hard drive utilization, CPU load, memory utilization, hardware/software raid status, and hardware log monitoring.

Troubleshooting

Colocation Northwest offers Remote Hands, Smart Hands and Expert Hands services.

Remote hands are performed offsite form our network operations center and cover most common scenarios. From securing cables to checking port numbers or re-booting servers, Colocation Northwest's network operations center staff will perform a number of services that help to keep your equipment and operations running smoothly.

Smart Hands technicians perform onsite emergency and scheduled service. Our experienced team manages servers, configures software and hardware, tests and troubleshoots.

For troubleshooting complex problems or completing advanced projects, ones that fall outside of Remote and Smart Hands, senior technicians and engineers are available to apply their deep knowledge and experience. This is our Expert Hands service.

Learn More about Remote and Smart Hands

Maintenance and Recovery

Planned maintenance and recovery is essential for the consistent, reliable operation of your IT infrastructure. Our team will service operational equipment to maximize its lifetime and replace expiring or dated hardware, which can prevent unnecessary downtime. If your hardware does crash, we can replace it and get you back up and running.

Disaster Recovery as a Service

Protect your company's data and applications with remote backups and failover service. From copying data for emergency retrieval, to constructing a complete working site should your primary site fail, Colocation Northwest can ensure your business stays available and online.

Select from our preconfigured packages or let us craft a monitoring, maintenance and troubleshooting program that meets your specific IT needs. For businesses with networked servers inside their offices, as well as in our data centers, we can monitor and maintain both your colocated and on-premises IT. If you desire, we can dispatch our staff to your office or service your equipment remotely from our network operations center.

Learn More about DRaaS

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